These are the terms of service that apply when you use our website (www.illumepsychology.com.au) or services that are owned and operated by Illume & Co Collective (ABN 86644317519) trading as Illume Psychology. Your use of this website is regulated by these terms of service. By using and continuing to use our website and services you signify your consent and agreement to these terms of service. This website is designed to be used to gain information regarding our services and for the authorised access of our patients.

Amendments

Illume Psychology may amend these terms of service from time to time. Please review the terms of service regularly to ensure you are aware of any changes. We will endeavour to notify you of any significant or substantive changes where possible.   

Nature and provision of services

The service offered by Illume Psychology is not an emergency service, nor is it intended for use in the event of urgent mental health, crisis or medical assistance.

Where there is a risk of harm to self or others or immediate urgent assistance/intervention is required you should contact emergency services by calling 000.

We do not provide an emergency out of hours service and take only pre-booked appointments subject to any minimum notice period. Illume Psychology is not responsible for any loss, damage, cost, expense, action, claim, demand, proceeding, injury or liability suffered by any person as a failure by that person, or any other to contact Emergency Services.

The Illume Psychology website and any booking or payment platform used by Illume Psychology is for the sole use of providing psychological services in non-urgent situations only.

Privacy

Respecting and protecting your privacy is highly important to us. Please read our Privacy Policy for further information.

Disclaimer

The information on this website is for general information only. It is not intended to be and should not be relied on as a substitute for specific medical or (mental) health advice.

Whilst we will use our best endeavours to ensure that information provided on our website is recent and accurate, Illume Psychology makes no representations and gives no warranties that this information is correct, current, complete, reliable or suitable for any purpose. We disclaim all responsibility and liability for any direct or indirect loss, damage, cost or expense whatsoever in the use of the website, whether from errors of omissions in our documents, or information, any goods or services we may offer or from any other use of the website.

It is your responsibility to determine the suitability of any products, services or information available through this website for meeting your specific, individual needs. By using this website and Illume Psychology services you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain access or links to websites or information controlled or produced by organisations other than Illume Psychology. The links are provided for convenience only and are not an endorsement of any products or services at those other websites, which also may not remain current or be maintained.

We will make every attempt to ensure our website is free from viruses (or other conditions), which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs, files, information and links to other websites on this website, and you release Illume Psychology entirely of all responsibilities for any consequences of its use.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability. Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Website misuse

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot or routine that can collect unauthorised information or interfere with or disrupt the operations of this website, or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law.

Payment and fees

Our fees do not exceed the Australian Psychological Society (APS) recommended fee for services. A full APS fee schedule can be found here.

For any appointment booked directly or via the website you agree to pay the stated fees to Illume Psychology.

Consultation fees are based upon the service provided, or as advised by or negotiated with Illume Psychology, it’s partners or agents.

Fees shall be determined at the sole discretion of Illume Psychology and shall include reference to the clinician, the duration and nature of the service.

Any booking or administrative fees are notified in advance at the time of booking.

We retain the right to modify our advertised fees, or fees applicable to any future service, at any time without prior notice.

Unless stated, all fees listed include applicable taxes.  

Cancellation policy

When a course of therapy is entered into upon mutual agreement, an appointment time is reserved for you. Appointments are 50 minutes in duration unless otherwise arranged.

Appointment non-attendance or cancellation (including an initial consultation) is subject to a fee up to the total amount of the session. Repeated non-attendance, or late cancellation/re-scheduling may result in changes to payment arrangements or the inability of Illume Psychology to continue to provide services to you.

Copyright

Illume Psychology holds the copyright on material on this website, unless otherwise indicated.