These are the Terms of Service subject to which we allow you to use our website (illumepsychology.com.au) and Services that are owned and operated by Illume & Co Collective ABN 86644317519 (we, our or us) trading as Illume Psychology, and inclusive of our wellness studio (Illume Studio, also referred to as Illume Psychology + Studio).

Consent to Terms

By accessing and/or using our Site and/or Services, you agree to these Terms of Service, our Privacy Policy, and Waiver and Release (available on our Site). Please read these Terms carefully and immediately cease using our Site or Services if you do not agree.
Our Site provides information about our psychological care, wellness offerings, and studio activities, and is for the authorised access of our patients and clients.

Amendments

We may amend these Terms from time to time at our discretion by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of the current version. We will endeavour to notify you of any significant or substantive changes where possible.

Materials and information on this Site (“Content”) are subject to change without notice. We do not undertake to keep our Site up to date and are not liable if any Content is inaccurate or out of date. Continued use of our Site or Services after changes are published constitutes your acceptance of the revised Terms.

Nature and Provision of Services

Our Services include all offerings available through our Site and practice locations, encompassing psychological care, wellbeing programs, and related activities or events (“Services”). You acknowledge that you understand what is included in the Services and that they are suitable and satisfactory for your requirements.

Our Services are provided with the informed consent of the client/patient. Where a person is not considered able to provide informed consent, consent must be obtained from a parent, guardian, or authorised representative before Services commence.

While we take reasonable care in delivering our Services, outcomes may vary for each individual and we make no guarantee as to particular results.

We are not an emergency or crisis service. Our Services are by appointment only and available during standard operating hours.

For urgent matters, including risk of harm to self or others, call 000 or attend your nearest hospital emergency department. For general enquiries, contact us via the details on our Site during business hours.

To the fullest extent permitted by law, we (including directors, employees, and contractors) disclaim all liability for any loss, damage, cost, or expense, whether direct or indirect, arising from or in connection with the use or performance of our Services or Site, or reliance on any information or materials provided.Privacy

Respecting and protecting your privacy is highly important to us. Please read our Privacy Policy for further information.

Privacy

Respecting and protecting your privacy is highly important to us. Please read our Privacy Policy for further information.

Information Disclaimer

The Content on our Site is for general information purposes only. It does not consider your personal circumstances and is not advice. While we use reasonable efforts to ensure accuracy and completeness, we make no representation or warranty in relation to the Content, to the maximum extent permitted by law.

Prohibited Conduct, Exclusion of Competitors, and Licence to Use

Prohibited Conduct – You must not do or attempt to do anything unlawful, prohibited by these Terms, or which might bring us or our Site into disrepute, including but not limited to:
(a) breaching another’s privacy or rights;
(b) using our Site to defame, harass, threaten, or offend;
(c) interfering with any user or our systems;
(d) transmitting viruses, worms, or malicious code;
(e) sending unsolicited communications; or
(f) assisting a third party to do any of the above.

Exclusion of Competitors – You must not use our Site or Content in any way that competes with our business.

Licence to Use – We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses require our prior written consent.

Intellectual Property and User Content

Unless otherwise indicated, we own or licence all rights, title, and interest (including intellectual property rights) in our Site and Content. Your use does not transfer any rights in relation to our Site or Content. You must not copy, reproduce, distribute, or adapt any Content without our prior written permission, except as permitted by law.

You may be permitted to post or upload material (“User Content”). By doing so, you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free licence to use and display that User Content on or through our Site. You warrant you have all necessary rights to do so and that your User Content does not infringe the rights of others or breach any law. We may remove User Content at our discretion.

Website Misuse

You must not post or transmit unlawful, threatening, defamatory, obscene, or otherwise inappropriate material, or any virus, worm, or automated routine that could disrupt or damage our Site. You must not engage in any conduct that would constitute a criminal offence or otherwise breach law.

Payment, Fees, and Non-Payment

Payment and Fees – Our fees do not exceed the Australian Psychological Society (APS) recommended fee for services. The full APS schedule is available on the APS website.
By booking an appointment directly or via our Site, you agree to pay the stated fees. Consultation fees are determined by the clinician, duration, and nature of service, and may include administrative or booking fees.
Fees may be varied at any time without prior notice. Unless otherwise stated, all fees include applicable taxes.

Client Relationship and Payment Responsibility – When you engage in our Services, you are considered the client/patient, and our professional relationship, including confidentiality, consent, and record-keeping, is solely with you. If another person, such as a parent, guardian, or third party, contributes to or covers the cost of your sessions, that financial arrangement is between you and that person or entity.

Non-Payment and Debt Recovery – Payment is required as agreed at booking or on the day of the appointment. If payment is not received by the due date, we may pause or discontinue Services until payment is made or a payment arrangement is agreed. We aim to resolve payment issues sensitively; however, if reasonable attempts fail, the account may be referred to a debt collection agency or legal representative, and you will be responsible for any reasonable recovery costs.

Delays and Suspension of Services

We will not be liable for any delay or failure to provide Services due to circumstances beyond our reasonable control, including illness, technical issues, public health restrictions, natural events, or other unforeseen circumstances.

If a psychologist takes leave or leaves the practice, we will make reasonable efforts to offer an alternative appointment or referral. However, we cannot guarantee that another clinician will be available or that ongoing appointments can be provided within the same timeframe.

We may suspend or reschedule Services where necessary, including in cases of illness, emergencies, technical disruption, or non-payment. We will make reasonable efforts to notify you and minimise inconvenience.

Offers and Cancellations

Offers – Promotional offers apply only to the specified amount and period stated, are valid for new clients only, and are limited to one use per client. Payment for the initial consultation must be made at the time of booking. Appointments may be rescheduled with at least three (3) days’ notice; no refund is available for non-attendance. Offers are non-transferable, cannot be exchanged for cash, and may be modified or withdrawn at any time.

Cancellation Policy (Psychology Services) – When a course of therapy is entered into by mutual agreement, an appointment time is reserved exclusively for you. Standard appointments are 50 minutes unless otherwise arranged. Late cancellations or non-attendance (including initial consultations) may incur a fee up to the full session amount. Repeated cancellations may result in changes to payment arrangements or discontinuation of services.

Cancellation Policy (Illume Studio) – For sessions, events, or workshops:
• All bookings are final and non-refundable.
• If you cancel at least 48 hours prior, you may request a credit toward a future session or transfer your booking to another person, subject to approval and availability.
• No credits, transfers, or refunds apply within 48 hours or for non-attendance.
• If we cancel an event, you will be offered a full refund or transfer to another date.
• We reserve the right to modify this policy at any time.

Third-Party Sites, Discontinuance, and Severance

Third-Party Sites – Our Site may contain links to websites operated by others. Unless expressly stated, we do not control or endorse those websites and are not responsible for their content.

Discontinuance – We may, at any time and without notice, discontinue our Site or exclude any person from use. We are not responsible for any loss arising from such discontinuance or exclusion.

Severance – If any provision of these Terms is invalid or unenforceable, it will be read down or severed to the extent necessary without affecting remaining provisions.

Jurisdiction

Your use of our Site and these Terms are governed by the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and waive any right to object to proceedings there. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with local laws.

Disclaimer and Limitation of Liability

The information on this Site is for general informational purposes only and is not a substitute for specific medical, psychological, or mental-health advice, diagnosis, or treatment.

While we take reasonable steps to ensure our Site, Content, and Services are accurate, current, and secure, we make no warranties that:
(a) information provided is complete, reliable, or suitable for any purpose;
(b) access will be uninterrupted, error-free, or virus-free; or
(c) our Site or related systems will always be secure or free from unauthorised access.

You use and act on information from our Site, Content, and Services at your own risk. It is your responsibility to determine suitability for your needs.

To the maximum extent permitted by law, we disclaim all responsibility and liability for any loss, damage, cost, or expense (direct or indirect) arising from:
• your use of, or inability to use, our Site, Content, or Services;
• reliance on information provided through our Site or Services;
• any inaccuracy or outdated content;
• any interruption or outage; or
• any loss or corruption of data.

We rely on reputable third-party providers to support our Site and Services. They implement industry-standard security measures; we take reasonable care in selecting and maintaining them but cannot guarantee performance beyond our control.

We may modify, suspend, or withdraw access to any part of the Site at any time. These disclaimers and limitations survive any such modification, suspension, or termination.

Copyright

We hold the copyright and all other intellectual property rights in material available on our Site and in connection with our Services. No part of this material may be reproduced, distributed, transmitted, or adapted without our prior written permission, except as permitted by law.